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The Government of Himachal Pradesh has designed and developed a web-based ‘e-Nivaran’ system for grievance monitoring.

Inaugurating a one day MIS Workshop on the online grievance monitoring system, the state Food, Civil Supplies and Consumer Affairs Secretary BK Aggarwal directed all the officers of the department to start this system within a week so that the public may get benefit of the system.

A grievance can be entered into the system using the Internet, at any office of the concerned department, at the Deputy Commissioner Office, at the Chief Minister office and by the concerned Minister and MLAs.

The Secretary said login ID and password are required for all stakeholders to access the new system except the public which can submit the grievance and view its status without any login and password.

He further said a grievance detail entered into the system instantly becomes visible not only to the concerned office but also to the public and the line of higher authorities including concerned ministers, MLAs and the Chief Minister.

The Secretary said that concerned office would be bound to take necessary action against each grievance, and report the progress by entering the actions taken into the E-Nivaran system as various stakeholders would be monitoring the grievances and sending direction and orders using the new system.

Aggarwal said that in this system an advice against the grievance may be taken online from the higher authority and added that at the click of button, the department-wise pendancy summary could also be viewed and drilled down to the lower offices.

The new system offers various search criteria to find to monitor the grievances and there is provision for analysis of various categories of grievances from their occurrence in different areas.

“The advantages of the E-Nivaran would be transparency, instant availability of grievances and to make accountability of officials and concerned officers. The system would reduce the paper work considerably,” Food, Civil Supplies and Consumer Affairs Director RS Gupta said.